Hello! Please do not purchase your gadgets from Kimstore! Below is the detailed account by my brother of why they have the worst after sales service.
Post by Mozart May 17, 8:34PM on FB:
WE WILL NEVER BUY from Kimstore again.
I warn the people liking their Facebook page to do the SAME!
Do not buy from this scam of a company! After sales service is terrible.
I warn the people liking their Facebook page to do the SAME!
Do not buy from this scam of a company! After sales service is terrible.
We purchased a Nexus 7 32GB Nexus as a Christmas gift for the whole family.
We brought it to their store for repair (a few months old) for repair on March 8, 2014 because it wouldn't power on. It was received by ERIC CENIZAL, and it is stated in the receiving slip that it takes around 3-4 weeks for a repair. It has been TWO MONTHS already, and the unit has still not been returned. The SIX hotline numbers 09228429907, 09178717101, 09053201818, 09228859799, 09088869799, 9042966, are USELESS, as either no one picks up the phone or they are turned OFF.
We brought it to their store for repair (a few months old) for repair on March 8, 2014 because it wouldn't power on. It was received by ERIC CENIZAL, and it is stated in the receiving slip that it takes around 3-4 weeks for a repair. It has been TWO MONTHS already, and the unit has still not been returned. The SIX hotline numbers 09228429907, 09178717101, 09053201818, 09228859799, 09088869799, 9042966, are USELESS, as either no one picks up the phone or they are turned OFF.
When someone does answer the line, they just give excuses that they are STILL SEARCHING for the unit. They did sound apologetic, but apologies do not give back the money you spent on the device (roughly Php15k). So does this mean if you put your device for repair, they just store it, then they forget where they put it in? Nakalimutan nila kung saan nakalagay? They always just promise to find the unit, and send it to us.
Because we think they cannot even repair the unit, we just said we will pull it out. And we will just get it repaired in Greenhills (where they can fix it on the spot). But even with this request, they can't even find the unit. The latest update of this is they promised it will be shipped by May 13, 2014. But up to now it's gone. Wild guess is they probably lost it. Hahahaha! How is that for customer service.
Post by Mozart May 19, 6:37PM on FB:
"And now Kimstore has blocked me from their FB page! And they have deleted all my posts. All their hotlines are dead. All that's left in their page are the inquiries/"happy customers". It seems they do a daily cleaning of all the bad comments on their page."
Post by Mozart May 19, 6:37PM on FB:
"And now Kimstore has blocked me from their FB page! And they have deleted all my posts. All their hotlines are dead. All that's left in their page are the inquiries/"happy customers". It seems they do a daily cleaning of all the bad comments on their page."
GIST: Kimstore has one of the worst after sales customer service. You'll probably never get your unit back if you send it back to them for repair. Purchase your gadgets elsewhere! A friendly warning from us.
Sources:
https://www.facebook.com/mozpen/posts/10152191251016909
https://www.facebook.com/mozpen/posts/10152194942386909
Have you got an opinion on Kimstore? Leave a comment below!
I strongly agree. Currently I have been battling to get my phone back but no one respond and surely they have the WORST AFTER SALES!!!
ReplyDeleteOMG. Good thing I've search for some reviews regarding their shop before purchasing a phone. Thanks for posting this.
ReplyDeleteyeah thank you guys, I'm about to purchase note 4 these coming September from there store. I've rather spent a thousand more than to experience that kind of situation. Better buy it from official samsung store in the mall LOL KIMSTORE!!!!
ReplyDeletepero legit po ba yung product nila i mean original po ba? sa warranty lang sila may problem and sa pagrereturn ng repairs?
ReplyDeleteFile a criminal case for qualified theft in the prosecutor's office. Hahanapin nila phone ninyo sigurado at baka bayaran pa kayo ng damages.
ReplyDeleteGood thing I was able to read this. I was planning to buy s6 edge from them, but not anymore.
ReplyDeleteTo Kimstore team, please do something about these kinds of complaints.
I ordered samsung galaxy note 5 last Feb. 4, 2016. I received the item February 9, 2016 and I was so happy and satisfied with the phone. Knowing that it's legit and original.They even send me a smartbro sim with a load of 350 php. So far so good.
ReplyDeleteWell, lucky for you. Don't expect anything bad will happen to your phone or else you've only wasted bucks for nothing. A warranty is a warranty and I guess Kimstore, if things come to worst, can't do anything about it, not even their technical teams whatsoever.
DeleteHow much? did they paid you. ha ha haha
DeleteSo far don't have any problems with Kimstore, been buying gadgets with them for 2 years now.
ReplyDeleteI was planning to buy phones from them. Good thing I saw this post... It is always better to buy from a real store with real people. Especially, if it is a complicated item such as a phone. Things go wrong. After sales is important.
ReplyDeleteWala nman ako problema sa kimstore 3 years and up to now, the gadgets are still running,trusted online seller , and brand new nman po products nila, siguro pagdating sa warranty and repairs lng po sila may issue
ReplyDeleteThat sounds a really terrible story. I know it's not easy to trust online shop. Especially, if you already had a bad experienced.
ReplyDeleteI have trusted online shop and I am thankful that I found that online shop.
Here's the site http://cheapgadgetsstore.com/
naghanap ka ng mura eh ...
ReplyDeletebought my htc phone there a few years ago and seems to be fine except for the battery which doesn't last long anymore. I guess it's hit and miss with the unit. If you're willing to risk it, then go buy there. But if not, then better choose a more reliable store. Parang samsung and iphone lang yan. may risk na sumabog yung isa, tapos yung isa mas mahal.
ReplyDeletemy mga gaming mouse ba dito and consoles?
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